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On 6 November, the Council of Europe office in Kyiv presented the second edition of Ukraine’s practical guidelines for an accessible diplomatic service. Ukraine’s Ministry of Foreign Affairs prepared the document with support from the Council of Europe and Tetiana Lomakina, the presidential adviser on creating a barrier-free environment.
The guidelines address situations that arise in the day-to-day work of embassies and consulates. They cover communication with persons with disabilities, veterans and people affected by trauma, as well as the organisation of official meetings and events. They also recommend ways to improve access to consular services and to information that diplomatic institutions publish online.
The recommendations extend to working conditions within the institutions themselves. The Council of Europe links the guidance to Ukraine’s national strategy for a barrier-free environment through 2030. The document sets out practices for institutions to apply, and the arrangements available to visitors depend on how each institution implements them.
Original source: Съвет на Европа — офис в Украйна ↗
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